Privacy Policy

Last updated: 1 January 2025

Your privacy matters to us. This policy explains what personal data we collect, why we collect it, and what we do with it.

1. Who We Are

Making Unlimited Memories is the data controller for personal data collected through this website. Our contact details are: info@makingunlimitedmemories.co.uk / 07424 584296.

2. Data We Collect

We collect the following personal data:

  • Contact information: name, email address, phone number
  • Booking information: event date, venue address, hire items, payment amounts
  • Payment data: processed securely via Stripe; we do not store card details
  • Communications: emails and messages you send us
  • Website usage: pages visited, time on site (via cookies, see section 6)

3. How We Use Your Data

We use your personal data to:

  • Process and manage your booking
  • Send booking confirmations, invoices, and reminders
  • Respond to enquiries and provide customer support
  • Improve our services and website
  • Send occasional marketing emails (only with your consent; you can unsubscribe at any time)
  • Comply with legal and regulatory requirements

We process your data on the following legal bases:

  • Contract performance: to fulfil your booking
  • Legitimate interests: to improve our services and manage our business
  • Consent: for marketing communications
  • Legal obligation: where required by law

5. Sharing Your Data

We share your data only where necessary:

  • Stripe: for secure payment processing
  • Resend: for transactional emails (booking confirmations, reminders and invoices)

We do not sell your personal data to any third party.

6. Cookies

We use cookies to improve your browsing experience and analyse site traffic. Strictly necessary cookies are set automatically. Analytics and preference cookies are set only with your consent via our cookie banner.

You can manage cookie preferences through your browser settings at any time.

7. Data Retention

We retain customer data for 7 years after your last booking, in accordance with UK tax and accounting requirements. Marketing consent data is retained until you withdraw consent. You may request deletion of your data at any time (see Your Rights below).

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Erase your data (right to be forgotten), subject to legal obligations
  • Object to processing for marketing purposes
  • Portability: receive your data in a portable format
  • Withdraw consent at any time

To exercise any of these rights, contact us at info@makingunlimitedmemories.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Contact Us About Privacy

For any privacy-related questions, contact: info@makingunlimitedmemories.co.uk

Questions? Get in touch.