Cancellation Policy

We aim to be as fair and transparent as possible.

We understand that plans change. Our cancellation policy is designed to be as fair as possible to both our customers and our small business.

Notice Given
Refund
More than 14 days before hire date
Full refund including deposit
7–14 days before hire date
50% refund (deposit non-refundable)
Less than 7 days before hire date
No refund

Cancellation by Customer

All cancellations must be made in writing by email to info@makingunlimitedmemories.co.uk. The date and time of our receipt of your cancellation email will determine which refund tier applies.

Telephone cancellations are not accepted as they cannot be formally documented. Please always follow up any call with an email.

Cancellation by Making Unlimited Memories

In the rare event that we are required to cancel your booking (due to equipment failure, staffing emergencies, or other circumstances beyond our control), you will be offered:

  • A full refund of all amounts paid; or
  • An alternative booking date at no extra cost, subject to availability

We will always provide as much notice as possible in such circumstances.

Weather Cancellations

For safety reasons, we cannot set up outdoors in heavy rain or conditions that would make the equipment unsafe or risk damage. In such cases:

  • If weather prevents setup and we cannot offer an alternative location, a full refund will be provided.
  • If you choose to cancel due to weather concerns that do not prevent us from operating, our standard cancellation policy applies.
  • We monitor weather forecasts and will contact you at least 24 hours in advance if we anticipate weather issues.

Rescheduling

You may reschedule your booking subject to the following:

  • More than 14 days before: free of charge, subject to availability
  • 7–14 days before: £25 rescheduling fee
  • Less than 7 days before: £50 rescheduling fee

Maximum of two reschedules per booking. Rescheduled bookings must take place within 12 months of the original booking date.

Refund Processing

Approved refunds will be processed within 5–10 business days. Card refunds will be returned to the original payment card. Bank transfer refunds will be made to the account from which payment was received.

Questions about a refund? Contact us.